Prescriptions
Ordering repeat prescriptions
The easiest ways to order repeat prescriptions is by using the GP online system: Patient Services
(If you are not registered, click here to complete the Online Services Registration Form and return this to Reception.)
You can also:
- fill out a repeat prescriptions request form
- bring the paper form to the surgery, Monday to Friday from 8am to 6pm
We do not take repeat prescription requests over the phone or email.
Please allow 48 hours, excluding weekends and Bank Holidays, for your request to be processed. Please telephone the surgery if you have any problems.
Collecting your prescription
You can usually collect your prescription from the pharmacy 3 to 5 working days after you have ordered it.
You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.
You can change your nominated pharmacy at any time:
- on the app or website where you order repeat prescriptions
- at your GP practice
- at any pharmacy that accepts repeat prescriptions
Questions about your prescription
If you have questions about your medicine, your local pharmacist can answer them. They can also answer questions on medicines you can buy without a prescription.
The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.
If you would like to speak to someone at the GP surgery about your prescription:
- phone our Practice-based Pharmacist after 10am on 01236 737214
- fill in our medication query form.
Medication reviews
If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.
What to do with old medicines
Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.
About pharmacists
Pharmacy First and Pharmacy First Plus are the local community Pharmacies who are able to manage many health conditions.
As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:
- coughs, colds and sore throats
- urinary infections
- skin conditions
- allergies
- tummy trouble
- aches and pains
They can also advise on medicine that you can buy without a prescription.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.
Page created: 31 March 2025